One day after a bungled iOS update disrupted key features on
thousands of iPhones, Apple on Thursday issued a follow-on version of
the software to set things right.
The newest update, iOS 8.0.2, is available immediately. The bruise to Apple's public image -- also dinged in the last few days by the discovery that its iPhone 6 Plus can be bent -- may take longer to heal.
"iOS 8.0.2 ... fixes an issue that affected iPhone 6 and iPhone 6 Plus
users who downloaded iOS 8.0.1, and includes improvements and bug
fixes originally in iOS 8.0.1," the company said in a statement
Thursday. "We apologize for inconveniencing the iPhone 6 and iPhone 6
Plus users who were impacted by the bug in iOS 8.0.1."
The impact of the bug was startling. Immediately after downloading iOS 8.0.1
on Wednesday, users began reporting that their iPhones could no longer
connect to a cellular network to make calls. In addition, the Touch ID
fingerprint sensor on some devices ceased working, meaning people could
not unlock their phones.
Apple reacted quickly, putting a stop to
the 8.0.1 update after just a little over an hour, saying that it was
investigating the reports of problems and promising that 8.0.2 would
come "as soon as it's ready in the next few days." It also issued a
workaround for those who'd lost cell service or the use of the Touch ID
feature.
The company said that the problems affected fewer than
40,000 iPhone 6 and iPhone 6 Plus devices. Those latest-model phones had
only just started arriving in consumers' hands last Friday, and Apple
had said that in the first weekend of sales, consumers had scarfed up 10
million of the devices.
And iOS 8 itself was hot off the presses.
It had become available two days earlier, bringing with it a number of
fixes and new features. What iPhone users learn about iOS 8.0.2 when they start to download the update.
Apple/Screenshot by ZDNet's Zack Whittaker
So
now perhaps Apple can start to catch its breath, or at least move on to
other issues. As it often is, September had already been a busy month
for the company, starting with a splashy event at which the company
unveiled the iPhone 6 and 6 Plus, notable for their larger screen sizes,
and its long-anticipated wearable, the Apple Watch.
The third big introduction at the event was the Apple Pay mobile
payments service, will go into effect for the two new iPhones -- through
another iOS 8 update -- in October.
The debuts had helped to
reignite the sizzle that critics complained Apple had lost in several
years of more modest new-product introductions.
But September also
brought a good deal of embarrassment for the company, even before this
week's issues flared up. Apple began the month wrestling with a scandal
over nude pictures of celebrities like Jennifer Lawrence that had been
swiped from iCloud accounts. Then there was a stumble with the live
stream of the iPhone/iWatch launch event, backlash over the forced
appearance of a new album from rock band U2 in people's iTunes accounts,
and an outage of several hours at Apple's online store at the start of
preorders for the new iPhones.
Earlier on Thursday, Apple sought
to downplay the reports of excessive, and unexpected, flexibility in the
iPhone 6 Plus. Any bend in that device is "extremely rare," Apple said,
offering as evidence that through the first six days of sale, only nine
customers had contacted it regarding a bent 6 Plus. The catcalls on
social media, meanwhile, were much more widespread.
iOS 8 is
compatible with any iPhone version 4S or later, the fifth-generation
iPod Touch and any iPad released from the second generation on. Some
features, such as Apple Pay, are specific to the iPhone 6 and 6 Plus.
Among the other
significant changes, the new software tackled long-standing issues with
iOS' notification system, its tie-ins with Apple's desktop OS X
software, and the iCloud service. It also extends Apple's reach into the
health and home automation space, too, with a suite of new "Kit" apps
and developer tools.
One goal for iOS 8.0.1 was to fix a bug that
prevented developers from launching HealthKit apps in the app store and
another bug that barred users from uploading photos and videos from
Safari. The update also was set to improve the reliability of the
"reachability" feature on the new iPhone 6 and 6 Plus. Reachability
makes it easier for users to operate the large phones with one hand.
In
addition, the update was intended to correct issues related to
third-party keyboards, third-party app access to the Photo Library, and
ringtones not being restored from iCloud. And -- perhaps ironically now,
given the problems it caused with cellular service -- iOS 8.0.1 also
set out to resolve an issue that could cause unexpected cellular data
usage when Apple's devices received text messages, as well as to provide
better support of "Ask to Buy" for Family Sharing for in-app purchases.
Last year, Apple rolled out iOS 7.0.1 just a few days after it launched IOS 7 in order to fix a fingerprint glitch with the iphone 5s. Less than a week after that,IOS 7.0.2 came out to patch a bug with the lock screen.
The
new smartphones went on sale last Friday in 10 countries, starting at
$199 for the iPhone 6 with 16GB of storage space and going up to $499
for the 6 Plus with 128GB of memory. They will become available in 20
more countries starting Friday, September 26.
Comments
Post a Comment